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yshahzad's avatar
yshahzad
Copper Contributor
May 22, 2023

Office 365 mailbox shows full instead of In-Place archiving

Hi   We have a user whose Office 365 mailbox shows full instead of In-Place archiving.   In-Place archiving is still more than 50%.   How to fix this
office 365
yshahzad's avatar
yshahzad
Copper Contributor
May 22, 2023
Default policy

Default 2-year move to archive

Default 730 days Archive
elieelkarkafi's avatar
elieelkarkafi
MVP
May 22, 2023
and the emails aged more than 2 years are not moved to the archive ?

you can force the archiving of the emails on this mailbox by using the managed folder assistant command:

Start-ManagedFolderAssistant -Identity "Chris"

after running this script the emails will move the archive folder as per the policy applied and you can monitor the space used in the archive
  • yshahzad's avatar
    yshahzad
    Copper Contributor
    May 22, 2023
    Will I run this command in Windows Powershell on the user's system or on any system?
    • yshahzad's avatar
      yshahzad
      Copper Contributor
      May 22, 2023
      I tried to run this command on my system but got the below error:

      Start-ManagedFolderAssistant : The term 'Start-ManagedFolderAssistant' is not recognized as the name of a cmdlet, function, script file, or
      operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
      At line:1 char:1
      + Start-ManagedFolderAssistant -identitiy "Rizwan"
      + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
      + CategoryInfo : ObjectNotFound: (Start-ManagedFolderAssistant:String) [], CommandNotFoundException
      + FullyQualifiedErrorId : CommandNotFoundException
      • elieelkarkafi's avatar
        elieelkarkafi
        MVP
        May 22, 2023

        yshahzad you need to connect to MS online first using PowerShell, here the steps:

         

        1. Install-Module MSOnline
        2. $Msolcred = Get-credential
        3. Connect-MsolService -Credential $MsolCred
        4. Start-ManagedFolderAssistant -Identity "Chris"

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