Forum Discussion
Office 365 Mac Outlook: Cannot add delegate mail account.
Hello All, I have given a user in my organization full-access to a shared mailbox. I would like to open the shared mailbox in his Outlook client on Mac. Following this guide: https://support.offi...
Unfortunately no. This particular account is set up as an "Office 365" account. See screen shot below. The only option I have is "Delete Associated Account." Thanks for the reply.
Interesting. I've just setup another O365 account in Outlook for Mac, and it also defaults to Exchange / Office 365 which differs from what you are seeing.
Do you have another O365 account you can try setting up on the users Mac to see if the experience is consistent?
I have the same behavior on my end. I have been completely unable to reproduce this behavior. Only this account seems to be set up this way.
We have tried deleting and re-adding about 5 times and uninstalling-reinstalling the outlook client.I find it interesting that I have an option to "Delete Associated Account." This leads me to think this account is somehow associated with another account but I have not been able to find anything that hits at that.
Absolutely.
Here are the mobile device details (EAC mailbox settings > mailbox features > Mobile Devices > View details):
Here are the further details on the device labeled "Mac" above:
I cannot find another example where a Mac Outlook client appears as a mobile device. I was under the impression mobile devices in the EAC was for phones only. I have tried granting access and deleting the device completely but as soon as he uses the Outlook client again it adds the device back and denies access again.