Office 365 loading of documents

Hey Steven,

That is a strange one indeed.

I think you need a bit more information to figure out path forward. Specifically you need to figure out is this a settings/O365 issue, or a client/computer issue.

My assumption would be the later.

1. Can you open these files from another PC or workstation without issue?

2. Can you open these files in the web version of the product without issue?

If yes to either of those, my assumption would be you are having issues with the installed client on the computer, and I would perhaps thing about trying to re-install the office suite.

If no, then I would look at the network/settings in Office 365 that could be causing this.

3. Make sure there is not a conditional access policy set on your side.

4. Perhaps check logs of either the application, or perhaps a fiddler trace while trying to open them, try to see where it is getting hung up.

Just my thoughts as far as next steps.

Adam