Forum Discussion
Office 365 Groups & Spam
Because Groups do not have folders in Outlook, can anyone tell me what happens to mail marked as spam sent to 365 Group address when configured to not "Send copies of group conversations and events t...
Unless it's that very important message you know your customer/colleague sent but you cannot find anywhere... The least they can do is put some sort of notification that there are messages in other folders, as this does not only affect Junk, but Clutter, Deleted Items, etc...
How likely is it that an important message from a customer or colleague would be classified as junk?
In any case, a content search can always recover such a message...
artamov Well, a simple test would be to check the number of messages in the Junk email folder in the group mailbox before the verification message is sent and after. If the number increases, it's probably due to the message being directed to Junk email.
If this is the case, there's got to be something in the message that causes EOP to consider it spam. Maybe you can get a copy of a message (delivered to another mailbox) and examine its headers to see what the issue might be. And if verification messages can't be delivered to other mailboxes in your tenant, then you know that there's something in the message that is causing a real problem. At that point, I'd ask Freshdesk what's going on.
It's hard to say anything else without access to the tenant... And I'm not a support service!
TonyRedmond this is happening to us right now. I set up a Group email, to use as Freshdesk's support email, but emails from Freshdesk's verification system don't come through. I've enabled external communications, and Freshdesk support staff have gotten through, but the verification system test message gets lost every time - and I can't check the group's junk folder.
There are certainly options, if you are at all aware that Groups have Junk e-mail folders. That's my point here - Microsoft should at least make it clear that this can happen.
Isn´t it a option to prevent e-mails going in the junk mail folder?
E.g. configure a transport-rule to adjust the scl to 0 for group mailbox recipients.
Or configure the quarantine function for spam mails and work with qurantine notification mails.
We just ran into this same issue, an application (Drupal) sends mail to a group. The mail is not visible and is also not forwarded to the subscribers.
:-(
In my experience - likely enough. It was one of the common cases that hit our helpdesk back in the day. Even with user mailboxes, it was common enough (and surprising) as many users never ever seem to check any folder other than Inbox. But at least for user mailbox the instructions were easy enough to follow as end user, for Group it's an admin level operation (or complicated EWSEditor steps). Clutter was causing similar issues.
Anyway, doesn't look like MS is putting any effort at all into improving the "mailbox" part of Groups, so it looks like we will be stuck with all the limitations for the foreseeable future.
