Forum Discussion
Office 365 - how do I fix a duplicate problem
I had Office 365 for my home office throuogh Go Daddy. I closed the business and cancelled GoDaddy - no more Office 365
So I signed up for Office 365 Personal and paid the yearly fee. Now I can't use Word because they have loaded all my ols business data
and when I try to uses Word it says I need to sign up - when I already did
Total frustration for the last 3 months trying to figure it out. Can anyone help? email address removed for privacy reasons
2 Replies
The problem arises because you currently have two separate Microsoft 365 tenants: one previously provisioned through GoDaddy and another associated with your new Microsoft 365 Personal subscription. The Office applications, such as Word, are still attempting to authenticate against the former GoDaddy tenant, which has already been decommissioned.
To resolve this, you will need to remove all references to the old GoDaddy account from your Office applications and Windows credential store. Once those cached credentials are cleared, sign in exclusively with your active Microsoft 365 Personal account. This will ensure that Word and the other Office applications properly recognize and activate against your current subscription.Thank you!
I appreciate your help very much.
kenhume
