Forum Discussion

Copper Contributor

Mar 24, 2020

Solved

Office 365 - Employee unable to open Sharepoint documents.

Hello all, We have Office 365 Business and I have one employee who is having a very weird issue. I submitted a ticket to MS through O365 Admin panel but the MS employee was not helpful at all an...

office 365

SeanR87
Mar 25, 2020
SeanR87 I found a solution to this problem in case anyone else runs into it with Windows 10, Office 365 Business. The solution was to go on her computer, Settings > Accounts > Work or School Account and disconnect. Connect her back in which requires a sign in and text verification. Once she was signed back in, I opened Excel and signed her in and that worked perfectly. Next, I tested the solution by opening the Excel file on SharePoint using the Desktop Excel option and it opened.

SeanR87

Copper Contributor

Mar 25, 2020

SeanR87 I found a solution to this problem in case anyone else runs into it with Windows 10, Office 365 Business. The solution was to go on her computer, Settings > Accounts > Work or School Account and disconnect. Connect her back in which requires a sign in and text verification. Once she was signed back in, I opened Excel and signed her in and that worked perfectly. Next, I tested the solution by opening the Excel file on SharePoint using the Desktop Excel option and it opened.