Forum Discussion
Office 2019 for Mac – Perpetual License No Longer Activates
Hello,
I purchased a genuine Microsoft Office Home & Business 2019 for Mac perpetual license in 2024. The product was successfully activated and is still registered to my Microsoft account.
Until recently, everything worked perfectly. However, Word (version 16.113.2) now refuses to activate and displays a message stating that my Office 2019 license is no longer supported.
I understand that Microsoft has ended support for Office 2019, but I purchased a perpetual license, not a subscription, and I would like to continue using the software I paid for.
I have already contacted Microsoft Support, and they referred me to this community.
Could someone from Microsoft please advise how I can restore my existing license? If this is no longer technically possible, I would appreciate an alternative solution, such as a complimentary upgrade to a compatible Office version.
I would prefer not to purchase another license simply because my previously working software can no longer be activated.
Thank you for your assistance.
1 Reply
Hello, this is just a direct response to your concern. Regarding Office 2019 on Mac devices, I just wanted to inform you that it will no longer work. macOS keeps updating while Office 2019 is not, which means this is about device compatibility issue. If you are using macOS versions 12 to 27, it will not work. Even if you reinstall it or use an older installer, it still won't work due to device compatibility.
As Microsoft states: 'Office 2019 for Mac reached end of support on October 10, 2023, and no longer receives updates. Because Office 2019 cannot be updated to the required version, this issue cannot be resolved by updating or reinstalling Office 2019 for Mac.'
You can check the details at this link: https://support.microsoft.com/en-us/office/lifecycle/officeinstall/update-m365-office-macos-ios
You can still use that license on Windows devices, or reconsider purchasing a new Office License/MS365.
