Forum Discussion
Office 2016 suddenly prompting to ''Activate''. The Office 365 user is licensed but it never works.
Hi, this is the 3rd time this year I have experienced this issue for different users in our organization. Here is my last post on the same issue: https://techcommunity.microsoft.com/t5/Office-365/Off...
There's an extensive guide on how to troubleshoot issues with activations here: https://blogs.technet.microsoft.com/odsupport/2015/05/01/how-to-reset-an-office-365-install-to-the-initial-activationinstall-state/
In general, you should open a support case and work with the engineers to properly troubleshoot this.
Thanks VasilMichev for the link, I will give that a try. The reason I didn't open a support case is because last time they just made me uninstall and reinstall and other basic troubleshooting steps that I had already done.