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terzogenito's avatar
terzogenito
Copper Contributor
Jun 07, 2021
Solved

No Search Results Office.com

When I use the search bar at the top of Office.com having issues with Show more results. Specifically, as I type in search bar, partial results are returned as expected. When I click Show more results the full search results page shows, with the All tab highlighted and a message of 

 

We couldn't find any results for [SEARCH TERM]

 

Where [SEARCH TERM] is what I searched for and returned partial results. Other users in my tenant do not have the same issue.

 

Thanks

 

  • Problem solved! I was able to fix this by doing the following:

     

    1. In Edge, in upper right hand corner of browser, click profile picture and select Manage profile settings
    2. In Settings page, choose Sign Out
    3. Select Clear favorites, history, passwords, and other browsing data from this device. checkbox
    4. Choose Sign Out
    5. Close Edge
    6. Reopen Edge
    7. Log back into profile with work account and resynch data

    Once I returned to Office.com search worked as expected.

  • terzogenito's avatar
    terzogenito
    Copper Contributor

    Problem solved! I was able to fix this by doing the following:

     

    1. In Edge, in upper right hand corner of browser, click profile picture and select Manage profile settings
    2. In Settings page, choose Sign Out
    3. Select Clear favorites, history, passwords, and other browsing data from this device. checkbox
    4. Choose Sign Out
    5. Close Edge
    6. Reopen Edge
    7. Log back into profile with work account and resynch data

    Once I returned to Office.com search worked as expected.

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