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ryanl1's avatar
ryanl1
Copper Contributor
Feb 24, 2020

No Search Results - Outlook 365

I am trying to search one of my archive folders so an email. And no matter what I search the results are always coming back No Result, even though there should be something there
office 365
ryanl1's avatar
ryanl1
Copper Contributor
Feb 25, 2020

Hi orchee I cannot search those folders on the web version of outlook since it is in my archive files.

orchee's avatar
orchee
Iron Contributor
Feb 25, 2020

ryanl1 you probably need to run and recreate your index from scratch. Here you've got details how to do it: https://support.office.com/en-us/article/Fix-search-issues-by-rebuildling-your-Instant-Search-catalog-213a2728-0ef4-427a-9bb2-aed329a59b17 

  • ryanl1's avatar
    ryanl1
    Copper Contributor
    Feb 26, 2020

    orcheeI did a reindex on files other than my outlook since I tried to hit the location where my archive file was...

     

    However, I got a notice today that other people in my company were having similar issues and Microsoft acknowledged this was some search issues across 365 products. So they resolved the issue and my indexing finished around the same time so not sure which one fix it but it works now!

     

    I appreciate the help you gave me 😄

    • orchee's avatar
      orchee
      Iron Contributor
      Feb 26, 2020

      ryanl1 Great news, glad to hear that :smile:

  • ryanl1's avatar
    ryanl1
    Copper Contributor
    Feb 25, 2020

    Thanks for the infomartionorchee I followed the instructions and reindexed, but it is still doing the same thing and showing no results.

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