Forum Discussion
No more Mails from connected accounts like gmail since a few days.
Thanks for your reply. However still have no reason for this happening and no help at all from MS. Not receiving emails from clients etc. is a very serious matter, even worse if there is no info at all at what is the cause and the path to resolve the issue.
I've experienced something similar in the past but on the other side, when Exchange Online mailboxes were added to Gmail via pop3/smtp.
In that case the problem was that connection attempts from the Google datacenters to the MS datacenters often resulted in timeouts due to the complexity of their network setup I assume. It was very frustrating as it worked well for most of the time, yet users felt it unreliable because of the occasional issues.
What I've found as a workaround was replacing the 'general' server names to the regional ones (got from a single nslookup query), e.g. using outlook-emeacenter2.office365.com directly instead of the general outlook.office365.com. Seemed like gaining the time with that was enough to avoid timeouts.
I'm not sure this story has any relevance regarding the issue you are experiencing now, but it may worth to give it a try.
Yes. Thank you for your post. And yes, we have the problem to receive mails from provider into our office 365 tenant (which is very frustrating). It is working for a different user in this tenat properly :-(
Ist @Nino Bilic here investigating (just for my info)... Thx all
Thanks for the kind and detailed reply.
In this case we are experiencing the opposite phenomenon as you have experienced. Queries from MS Office 365 datacenters to our mail provider datacenter (fluidhosting) are not executing correctly probably due to faulty code.
Thanks anyway.
