Forum Discussion
New sign-in experience for Office 365, what's it about?
So... the scooby.
Firstly before anyone points and laughs we're in the midsts of a 28000 user Office 365 Migration which includes a Windows 10/Office 2016 refresh.
But till then we're still on Win 7/Office 2010.
The new sign in forces MA and Office 2010 isn't MA away.
From what we can tell clearing the internet cache does fix it but we're monitoring.
The issue we have is like most places first thing we've pushed out is OneDrive and we're starting the Exchange online migration now.
So users are opening documents from OneDrive. Fortunately a fraction of the 28000 but still not ideal.
Our TAM has asked us to log a call and after an unsuccessful of Rock Paper Scissors I drew the short straw but they need to know if it's causing issues so if anyone else is in the same boat log away.
Cheers all
MicrosoftHey everyone, we rolled out a fix for the Office 2010 issue and users should be unblocked now. Thanks to Scott and Cary for the invaluable help with debugging this issue and thanks everyone for your patience.
As mentioned in an earlier reply, the new experience is solely a UI change and there's no change to protocol. Discussions about modern auth being forced in Office 2010 are inaccurate.
We're tracking one more issue: Prompts showing up asking users to pick an account which is affecting SSO and PTA for some users. This is caused by an unrelated change Office 365 pushed out at around the same time as our release. I'm tracking the fix with that team and will provide an update when I know more.
Kelvin Xia the MSDN subscription page (well the new one, my.visualstudio.com) does NOT work correctly with the new sign-in experince. It ends up in a login loop.
- Kelvin XiaHi Mario & Simon, sorry that you guys are still having issues. I'll reach out to you via PM to get more info to help debug this.
We are still seeing the same issues. Maybe we have a differnet issue. Can anyone here confirm the same symptoms?
It allows us to download the file or edit in browser, but the edit in Word option gives us an additional log in session/ credentials check, if I opt to use the new I get the error if I go back to the old I can get in fine.
If the fix is deployed it's a little worrying.
We are heavily pushing use of Onedrive over USB drives and this will cause some issues and lack of confidence if staff and students find files unable to edit in the full packages.
Hi,
In our Tenant we still having the issue trying to edit office documents with office 2010.
any advise?
Regards
- Kelvin Xia
This is a server-side fix, so there's nothing you need to do to get the fix.
Any information about the fix.
I still see the 'operation cancelled due to restrictions' in our WIndows7/ Office 2010 environment. Anyone else still have issues?
Specificaly mine is when opting for the new experience again at the point of opening a document from onedrive in local word and redirect from the my-sharepoint pages as soon as I select the account I want to use the autologin box kicks in then I get the warning.
Hi,
where can we find the fix?
Thanks
