Forum Discussion
New sign-in experience for Office 365, what's it about?
This change has arrived on our tenant too.
Very frustrating to have no forewarning as we have told our users to be suspicious of phishing attacks, then suddenly the login experience looks completely different.
I really wish Microsoft would think about the cost to their customers when they roll out changes like this without any warning.
MicrosoftThe login experience doesn't look completely different "suddenly". The user is told that a new login experience is availabe and is given the posibility to try it.
I think the point is and it’s not a difficult one really, is we expect to be notified in advance of changes as customers, especially those ones that have a direct user impact, however trivial they might appear. Things like this can blow-up quite easily and cause unnecessary helpdesk calls for example, that a bit of forewarning could mitigate.
The fact there isn’t any official documentation, a Message center notice etc. is unfortunate and seems strange and it not being limited to First Release, doesn’t help either.
Victor_Ungureanu wrote:The user is told that a new login experience is availabe and is given the posibility to try it.
And therein lies the problem. Microsoft has so many channels available to communicate these changes to customers (i.e. tenant admins) via the Office 365 roadmap, Office blog, Message Center, and even arguably here on the MS Tech Community (though it will not be as easily discovered here). Heck you could do a Microsoft Mechanics video explaining the benefits of the new design.
Instead a change is thrown in front of end users with no notification at all, and no controls for tenant admins. Again.
The change itself is fine.
Harmless even. New sign-in experience? Great. Two thumbs up. But the feedback is the same, every single time - communicate changes in advance, please.The change isn't harmless. We're getting users blocked from using it once they click the link.
We're trying to work out why now where it's GP or AppSense but the only work around is to clear IE cookies.
To make matters worse, although it looks like a nondescript box, it fits in with our colour scheme so looks like out IT department has rolled it out.
Once clicking on it our users can't open documents directly from OneDrive.
I stand corrected.
What are the news in the new login system? There are only design differences?
Two weeks ago I saw a message in the portal announcing some changes for those who have Azure AD Premium login policies. This message has disappeared afterwards.
It is suddenly, as no advance notice was given to either users or admins. And it kinda contradicts what Alex said after the unfortunate branding incident: https://blogs.technet.microsoft.com/enterprisemobility/2017/04/25/having-a-growth-mindset-learning-from-our-customers-were-reverting-the-branding-logic-on-azure-ad-login-pages/
To quote:
Additionally, we learned that we took many you by surprise and did not give you enough time to alert and train your employees about the change.
...
We’re going to revisit the overall here plan and take steps to better socialize and communicate future end-user facing UX changes.
- I see the same offer to try. Cannot find any other information about it. This will confuse our users too but is better than it being forced on them.
