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jmartin411's avatar
jmartin411
Copper Contributor
Mar 27, 2024

"New Outlook" Inbox not updating

In the "New Outlook" (which appears identical to the current web version of outlook): whenever I get a new email, I will get a notification and the unread counter next to my inbox tab will increase b...
outlook
cheese_louise's avatar
cheese_louise
Copper Contributor
Mar 03, 2025

JIC anyone else comes across this that needs it, we've found that doing a "Repair" on the New Outlook app fixes this issue. While these steps will sometimes prompt for local admin credentials, so far we have found saying no/cancel will still allow the repair to run

  1. Close New Outlook
  2. Open the Settings app in Windows
  3. Apps > Installed apps
  4. In Installed apps, search for Outlook
  5. Click the ellipses on Outlook (new), then select Advanced options
    1. If you have local admin
      1. enter your admin credentials
    2. If you do Not have local admin
      1. If you are prompted for admin credentials select "Cancel" you should still proceed to the next step
  6. Click the Repair button
    1. If you do Not have local admin
      1. If you are prompted 'do you want to allow to make changes to your device' select "No" the repair should still run.
  7. Wait for the Repair to complete. This is usually pretty fast. A checkmark will appear next to the Repair button when it is done.

 

ZaphodZoeller's avatar
ZaphodZoeller
Copper Contributor
Sep 05, 2025

I am still getting this fault on my works email, both my personal email address and my shared mailboxes. 

 

I get the notification to say I have an email but it doesn't update in the mailbox. 

It seems to be worse when I am connected to VPN remotely, but also does it when I am on site and not using VPN. 

 

This is the main thing that is stopping me transferring over as I want to (I like the features of the new outlook and find classic a bit archaic) - but as having up to the second access to emails is essential in my role I cannot change over while this very basic functionality isn't working properly. 

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