Forum Discussion
jmartin411
Mar 27, 2024Copper Contributor
"New Outlook" Inbox not updating
In the "New Outlook" (which appears identical to the current web version of outlook): whenever I get a new email, I will get a notification and the unread counter next to my inbox tab will increase b...
cheese_louise
Mar 03, 2025Copper Contributor
JIC anyone else comes across this that needs it, we've found that doing a "Repair" on the New Outlook app fixes this issue. While these steps will sometimes prompt for local admin credentials, so far we have found saying no/cancel will still allow the repair to run
- Close New Outlook
- Open the Settings app in Windows
- Apps > Installed apps
- In Installed apps, search for Outlook
- Click the ellipses on Outlook (new), then select Advanced options
- If you have local admin
- enter your admin credentials
- If you do Not have local admin
- If you are prompted for admin credentials select "Cancel" you should still proceed to the next step
- If you have local admin
- Click the Repair button
- If you do Not have local admin
- If you are prompted 'do you want to allow to make changes to your device' select "No" the repair should still run.
- If you do Not have local admin
- Wait for the Repair to complete. This is usually pretty fast. A checkmark will appear next to the Repair button when it is done.
SeeCured
Apr 18, 2025Copper Contributor
If no one else has told you lately... YOU ROCK!!! Thanks so much for this info.