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jmartin411's avatar
jmartin411
Copper Contributor
Mar 27, 2024

"New Outlook" Inbox not updating

In the "New Outlook" (which appears identical to the current web version of outlook): whenever I get a new email, I will get a notification and the unread counter next to my inbox tab will increase b...
outlook
KMarcase's avatar
KMarcase
Copper Contributor
May 21, 2024

jmartin411 

My work just switched to using the New Outlook, and we all have the same issue. This needs to be resolved. ASAP. I constantly am flipping back and forth all the time between Filtering Unread and ALL. So that is another option It is odd the Inbox count updates but the list doesn't. This is not a network issue. 

Polymath63's avatar
Polymath63
Copper Contributor
May 21, 2024
I posted a ticket to Microsoft. They said “it requires a permanent network connection”. When I reminded them that this *wasn’t* acceptable they didn’t do anything except “we’ll pass it on ”, and that this might not be the product for me, and then closed the ticket. Thanks for wanting me to “upgrade” to lesser functionality…
  • msoots's avatar
    msoots
    Copper Contributor
    Jul 31, 2024

    Polymath63 I am on a wired network with an always on connection and this still happens to me. I have noticed that it only impacts my work account and not my personal one. MS needs to get this fixed.

    • Polymath63's avatar
      Polymath63
      Copper Contributor
      Jul 31, 2024

      msoots When I reported it, they said it operates as specified.  I told them it was unusable and not fit for purpose. They told me to go back to old versions. Seems they have a bunch of wet behind the ears web programmers who really don’t understand functional software, and similarly inexperienced product managers to back them up.  So very tired of poor software from large companies…

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