My hotmail account got hijacked.

he repeated closed-case response explains why replying to that email is not advancing your request, but it does not tell us whether the account was renamed, deleted, or successfully recovered. The unrecognized username alone is not proof of an alias change. Use Microsoft’s Sign-in Helper for the original address and retain the case numbers, the questionnaire submission date, and the closure responses. On contacting support, explain that the questionnaire was submitted and ask them to identify the current case and its required next step, rather than sending you back to an already closed thread. If directed to the standard recovery form, use a familiar device and location and provide exact old passwords, contacts, and message subjects. Microsoft limits recovery-form attempts to two daily, and agents cannot bypass ownership checks or change account details. Do not post recovery answers publicly. No forum member can reopen or guarantee recovery of this case.