Forum Discussion
MS Teams crashes, slow performance and high CPU/Memory use - Troubleshooting
I have a Lenovo thinkpad T480 , Windows 10, intel graphics.
I mostly use a dock, but even if I use the laptop in default LCD screen I still get at a random point into any meeting bad audio and video lag, mouse lag, audio choppiness and CPU load so high that my computer cannot even leave the meeting if I press CTRL+SHIFT+H. It actually takes around 60 seconds to leave the meeting the CPU loading is that bad. It's basically very slow, but audio is lagging by a few seconds and choppy, and video lags by about 10-20 seconds.
The problem starts anywhere from 20 minutes to 1 hour into a meeting, irrespective of number of people in the meeting. About 20 other people have the same laptops and no issues. I have tried turning off and on various graphics features, reducing the screen resolution and more after reading a number of troubleshooters all of which seem to think re-installing will fix it, which it did not. No difference noticeable in stability. I am getting the impression that the issue is caused by the screen webcam-grabber/screen-scraping polling interval, but cannot seem to control and slow that down to verify.
Since my machine it corporate controlled, it's updated correctly, and am looking for more inventive clues that are short of installing the OS again. Is there a safe mode or something that I can enable? I have no issues with whatsapp nor with Zoom.
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I have exactly the same issue on Teams. It happens terribly every day. I'm using the laptop of Lenovo Thinkpad T14s with Windows 11.
I have also tried the new preview version of Teams. This problem still happens with the same phenomena. By the way, I didn't have this problem before May 1.
Really need MS or somebody to save me! Thank you!
-Scott
- I'm on a Windows 10 build, but the intel driver updater utility sorted it for me by finding and updating the graphics drivers to version 31.0.101.2121 . I'ts been fin for a whole week. I'm going to turn on GPU acceleration again now and plug in my larger display just to be sure, but I believe old gfx driver that was my main cause.
- This is a known issue with Lenovo devices and it's related to the updates. They're working to rollout a new update in order to fix many issues with MS Teams.
We had also reports from users that are facing issues with the camera during the meetings and with the integrated microphone. All Lenovo users after the last update.Thank you for your quick response. Please note that I did not use the integrated camera. Instead, I ran into this problem on Teams with my external camera. It's a bit strange that it seems only I have this problem. My colleagues with the Lenovo laptops did not see this terrible issue.
If this is really a bug introduced by the Lenovo driver upgrade, I wonder if there is a workaround to address this issue. Thanks again!
-Scott
