Forum Discussion

parry's avatar
parry
Copper Contributor
Oct 12, 2026

MS Bookings text reminders

Hi,

We’re using Microsoft Bookings with a Teams Premium licence, but SMS reminder texts are still not being sent to our clients.

Could you please advise how we can resolve this?

microsoft 365 apps
microsoft teams

1 Reply

  • Jamony's avatar
    Jamony
    MCT
    Nov 06, 2026

    Teams Premium is required for Bookings SMS, but the licence alone does not enable reminders at every level. Customer consent, appointment settings, and regional phone-number support also matter.

     

    First, confirm the relevant user actually has Teams Premium assigned. In Microsoft 365 admin center > Settings > Org settings > Bookings, check that Allow Microsoft to send SMS text message notifications is enabled.

     

    Next, open the affected service in Bookings and inspect its Notifications settings. Enable customer text notifications and configure the reminder timing. Check the individual appointment too, because schedulers can override notification settings. The customer must provide a valid supported mobile number and opt in; someone who previously replied STOP must opt back in.

     

    Create one new test booking, then ask a Teams administrator to inspect the SMS notifications usage report for its delivery status. If it fails, share the recipient country, booking method, and reported failure details.