Forum Discussion
Microsoft Whiteboard app on IOS Unable to log in with work or school account option.
- Try downloading Microsoft Authenticator, opening it up , then try again.
I was finally able to solve it by completely deleting the Whiteboard and Authenticator app from my device. I reinstalled the authentication app first and set it up using the scanned QR code from my https://account.activedirectory.windowsazure.com/securityinfo#/register?view=LandingPage
Then I reinstalled the Whiteboard app and signed in successfully via the authenticator app. Candidly I thought I had done this before and still not been able to get the app to work but for some reason it worked this time. Hope this helps others.
Thanks for the info - I'm glad you got it to work. I've tried that a bunch of times and tried it again just now.
When I re-install the Authenticator app, it comes up with all my accounts already there. I can't do anything with them - there is no 'setup' options using QR codes or anything else.
And then Whiteboard just acts the same way - plain box asking for 'work or school' or 'personal', then spins awhile and the 'we couldnt sign you in'.
There's something really goofy with that Authenticator app, If you look at 'help' it says it 'helps you sign in to your accounts if you use two-factor authentication'.
We don't. And my account signins are fine everywhere else and in all other applications.
So I've deleted Authenticator again. There must be some setting somewhere that's been corrupted.