Forum Discussion

Pieter Joubert's avatar
Pieter Joubert
Copper Contributor
Dec 04, 2018
Solved

Microsoft Whiteboard app on IOS Unable to log in with work or school account option.

Afternoon all,   I have a couple of employees that want to use the whiteboard app on there iPad pro's, but for some reason they are not able to log in with there work account. It seams to be stuck ...
microsoft 365 apps
Microsoft Whiteboard
  • ChrisWebbTech's avatar
    ChrisWebbTech
    Dec 04, 2018
    Try downloading Microsoft Authenticator, opening it up , then try again.
Robin Nilsson's avatar
Robin Nilsson
Bronze Contributor
Jan 09, 2019
Our issues still haven't been fixed from early December. Desktops work fine, anything wifi/cell (basically, from outside) don't work. I'm pretty sure it's something that's blocked on our network but it used to work last October and they haven't done anything obvious lately on the network. Does seem to be an authentication issue, though, somethings not getting through (even with Authenticator app). Frustrating because I can see some good applications for our content folks to use this on their laptops.
Todd Blevins's avatar
Todd Blevins
Copper Contributor
Jan 17, 2019

Thanks Robin.   Still an issue here as well.   The odd thing for me is that it works on my iPhone but not my iPad.   I have the same MS Authenticator app and Azure profile on both devices as well.   All other Office365 apps work on both.   Again, thanks for weighing in and please let me know if you hear of a resolution.  

 

Todd

  • Robin Nilsson's avatar
    Robin Nilsson
    Bronze Contributor
    Feb 01, 2019

    I try every day and still no joy :) Low priority on our network team to see if it's blocked on our end. But seeing these other reports, I'm not so sure. 

     

    Maybe as they work on whiteboard in context with Teams meetings they'll improve it - I've also noticed that there are some funky display issues when looking at a board on a phone - things shift around when they shouldn't.

    • R_DiFede's avatar
      R_DiFede
      Copper Contributor
      Feb 01, 2019

      I'm the admin at my org and I know it's not blocked for us, so that definitely can't be the root of the issue. Hopefully Microsoft will get to the bottom of it soon because this program would definitely shine on a tablet where you can write/draw with a stylus. It's fairly clunky on a desktop machine.

  • R_DiFede's avatar
    R_DiFede
    Copper Contributor
    Feb 01, 2019

    I've got the same issue as well for my iPad pro. I can access whiteboard on my windows 10 desktop, but on my ipad it says that whiteboard sign in isn't enabled. But it is since we're able to sign in everywhere else. I tried with Authenticator and it gives me the same results as the rest. Shows me my AD account, I select it, and then it still won't sign me in.

Resources