Forum Discussion
Microsoft Whiteboard app on IOS Unable to log in with work or school account option.
- Try downloading Microsoft Authenticator, opening it up , then try again.
Are others still having this issue? I am and have been unable to find a solution. BTW, I have confirmed with my admin that we are authorized, it works on my iPhone but not ipad and I use the Authenticator application. Appreciate the help!
- Our issues still haven't been fixed from early December. Desktops work fine, anything wifi/cell (basically, from outside) don't work. I'm pretty sure it's something that's blocked on our network but it used to work last October and they haven't done anything obvious lately on the network. Does seem to be an authentication issue, though, somethings not getting through (even with Authenticator app). Frustrating because I can see some good applications for our content folks to use this on their laptops.
Thanks Robin. Still an issue here as well. The odd thing for me is that it works on my iPhone but not my iPad. I have the same MS Authenticator app and Azure profile on both devices as well. All other Office365 apps work on both. Again, thanks for weighing in and please let me know if you hear of a resolution.
Todd
I try every day and still no joy :) Low priority on our network team to see if it's blocked on our end. But seeing these other reports, I'm not so sure.
Maybe as they work on whiteboard in context with Teams meetings they'll improve it - I've also noticed that there are some funky display issues when looking at a board on a phone - things shift around when they shouldn't.
- No reason it shouldn't work on ipad if it works on the iphone, it can't be an account issue, has to be a wrong version of software, wrong authentication, needs update etc. I would make sure you have Microsoft authentication, it's setup and you see your account in there for your domain. and Also update the white board app.
