Forum Discussion
Marvin Oco
Jul 07, 2020Iron Contributor
Microsoft Teams - we weren't able to connect. Sign in and we'll try again
error in Microsoft Teams - we weren't able to connect. Sign in and we'll try again keeps prompting in desktop app. Internet connection is ok. any known issue or fix? thanks
millernguyen
Sep 10, 2021Copper Contributor
in my case, I unconsciously register the Microsoft account of the one at work with my personal email, so it automatically sees 2 accounts as 1, which leads to the problem, so the advice is to register the Microsoft account at work with another email of yours and make sure two in the information of 2 Microsoft accounts are registered with 2 different email accounts, then delete the ms teams in the computer, re-download and use it normally.
in case there are still issues, just restart the computer launch it, it works for me.
hope you succeed