Forum Discussion
Marvin Oco
Jul 07, 2020Iron Contributor
Microsoft Teams - we weren't able to connect. Sign in and we'll try again
error in Microsoft Teams - we weren't able to connect. Sign in and we'll try again keeps prompting in desktop app. Internet connection is ok. any known issue or fix? thanks
Roger Schmidt
Dec 15, 2020Brass Contributor
Marvin Oco Same issue started for me today as well.
I could find following logs:
info -- Fetching silent token with a web account
info -- Getting silent token.
info -- WAM: Silent token fetch complete.
info -- token fetch responded withs:5;e:80090030;
error -- (Account)ProviderError.s:5;e:80090030;
info -- sendReloginAuthResult with status 5
There is another thread about error 80090030:
https://answers.microsoft.com/en-us/windows/forum/all/error-code-80090030/cc5c7723-e6b5-4020-9828-284291f317fd
Interestingly, solution in this other thread seems to be rebooting the machine (like mentioned here). It might be linked to Trusted Platform Module or cached Office credentials - however, my credentials have not changed for some time.