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goranculibrk's avatar
goranculibrk
Copper Contributor
Jan 03, 2022
Solved

Microsoft Editor Extension doesn't see subscription

Hi everyone,

I'm having issue with enabling Refinements in Editor Chrome extension.

I've tried both Microsoft Edge and Google Chrome on macos Monterey and both have Refinements disabled with tooltip to upgrade to Premium to get access to those features. 

I'm signed in with the account that have active Microsoft 365 Family subscription so from what I read online, I should have access to all features, right?

 

Can someone point me how to get the extension working?

 

I've also tried it in Windows 11 + Microsoft Edge combination but it's the same thing. Can't enable Refinements.

 

microsoft 365
Microsoft Editor
  • PeterRising's avatar
    PeterRising
    Jan 03, 2022
    I'm thinking this must be related to your family subscription. I added the extension to Chrome on Mac OS Monterey just now and was able to see Refinements when logged into o365 with my O365 E3 licence. I don't have a family sub so can't compare. Maybe get yourself a free trial of O365 Business Premium or E3 and see if that makes a difference.

9 Replies

  • PeterRising's avatar
    PeterRising
    MVP
    Jan 03, 2022
    I'm thinking this must be related to your family subscription. I added the extension to Chrome on Mac OS Monterey just now and was able to see Refinements when logged into o365 with my O365 E3 licence. I don't have a family sub so can't compare. Maybe get yourself a free trial of O365 Business Premium or E3 and see if that makes a difference.
    • goranculibrk's avatar
      goranculibrk
      Copper Contributor
      Jan 03, 2022
      Thanks Peter, I can confirm that it's working with trial O365 Business Premium.
      However, the landing page says that it's available under Personal and Family plans as well. I guess this is some bug or new decision to remove those features for personal users.
      https://www.microsoft.com/en-us/microsoft-365/microsoft-editor?activetab=tabs%3afaqheaderregion3
      • BlackArcher90's avatar
        BlackArcher90
        Copper Contributor
        Jun 08, 2022
        I happened to stumble on a solution, and it is just to wait! Reproduced a few times with different accounts and machines. Seems to be related to accounts with an alias set, but sometimes it's just because your account has *something* the plugin doesn't like.

        Link to my MS answers post:
        https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-editor-chrome-plugin-refinements-premium/738342e8-b435-4041-ae1d-815ead20eb9d

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