Microsoft 365 Family - how can there be two products with the same name?

The naming is confusing, but these aren’t normally two separate subscriptions called Microsoft 365 Family.

Microsoft 365 Family is the paid subscription: Office apps, OneDrive storage and other benefits, with eligible benefits shareable with up to five other people.

A Microsoft family group is a group of accounts managed through Family Safety, with organiser/member roles and features such as parental controls. Creating or belonging to that group doesn’t itself mean you’ve bought Microsoft 365.

The two overlap because Microsoft uses family groups in the subscription-sharing experience, and Family Safety pages can show Microsoft 365 subscription information or offers. But family-group membership and an active subscription-sharing invitation aren’t the same thing.

Check Services & subscriptions for what you’ve actually purchased and who you’re sharing it with; use Family Safety for group membership and safety settings. If the page literally labels something “Microsoft 365 Family,” it should be referring to the subscription—not a second, unrelated product with that name.