Microsoft 365 error 7q6ch , can't login to my microsoft account

Microsoft 365 for business account, getting a microsoft popup box everytime I open office to login.  I enter my email address and the next screen is always an error "7q6ch" .  I can login to office.com no problem.  This error will not go away no matter what I do and here's what've done-

removed all microsoft credentials, logged out of microsoft account, removed all accounts in settings, signed out of office, rand scannow, ran the fixes to delete the folders in app data, online repair, quick repair, ran the cmd promp and powershell fix, made a new profile, I uninstalled and reinstalled office, keep getting this popup. 

The only option I'm seeing is to wipe my computer which I really don't want to do.  It's a windows 11 pro laptop I downloaded the office setup file from my office account and it's up to date.  I believe this stems from microsoft making me enter an account in order to setup my computer and since it doesn't allow work email addresses I had to use my personal account which then logs in to app automatically and the computer get confused.  I need help please, any suggestion or fixes are appreciated, thanks