Forum Discussion
microsoft 365 basic plan -- issue with products/licenses
Hello guys, I had subscribed for microsoft 365 basic plan around 1 month back for the purpose of getting organization email. I got the email. But I could not see any products in the billing menu ...
No, the email address alone does not confirm that you have a free organization email service.
Sign in with the work account created during setup, then go to Billing > Your products and confirm that Microsoft 365 Business Basic appears as Active.
Also check Users > Active users > Licenses and apps to confirm the license is assigned to the account.
If Microsoft 365 Business Basic is missing, make sure you are signed in to the correct tenant and using a Global Administrator or Billing Administrator account.
Then open Help & support in the Microsoft 365 admin center and request billing support by chat, email, or callback. Microsoft does not provide one universal support email address for this type of issue.