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Mi Telefono se dañó y perdi acceso a Microsoft Authenticator
Buen Dia y muchas gracias por el apoyo, el problema se resolvió. 
Microsoft have a process in place to address such scenarios, make sure to explain to the support engineer that you have lost access to the account and there is no other admin that can reset your MFA status. Here are the phone numbers: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b#BKMK_call_support
4 Replies
- Hi, if applicable you can use the backup scenario https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery
Microsoft have a process in place to address such scenarios, make sure to explain to the support engineer that you have lost access to the account and there is no other admin that can reset your MFA status. Here are the phone numbers: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b#BKMK_call_support
