Forum Discussion
messg spam from my office email to yahoo
when i send a mesg from my office to yahoo , the message enter to inbox folder , then after 1min or 2min , the message fall to junk folder , can someone help me with this , or explain to me what goi...
Figured I'd chime in on this thread as I have a customer who is experiencing the same issue. It started around the time this post was made.
What really sucks is my customer is a nonprofit that relies on email communication for donations.
With ATT(Now using yahoo mail services) snatching up all of the various small ISPs in my area 15 or so years ago now, a lot of people around here still use those defunct domain names, IE: snet.net, sbcglobal.com
That yahoo email services are responsible for.
While not confirmed it may be also occurring for anyone who uses their email services with their custom domain as well.
But any O365 mailbox sending to a test mailbox @att.net ends up in spam.
If the customer who uses O365 uses a 3rd party mail service to filter mail outbound, (Proofpoint, barracuda, etc), those emails from O365 will pass without issues to yahoo since the message headers in the email will show it came from that 3rd party service instead of O365. This seems to be the only workaround right now..
Since we are all sharing the same exact response yahoo is giving us..
1st response...
Thank you for contacting Yahoo Postmaster.
I understand that your emails are incorrectly delivered to the customer's spam folder. I know how inconvenient it is to you. I'm happy to help.
I've reviewed your case and recently you may have noticed an increase in mail going to the spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please have your recipients mark the mail in the spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.
I hope you find this information useful. Do not hesitate to reach out to us if you have any other questions!
Regards,
Gold
Yahoo Postmaster
2nd response
Hi,
Thank you for reaching back out to us.
I understand that you're still having an issue with your spam emails. I'll do my best to help you.
We understand it's frustrating when things don't work as intended. At this moment, we can only advise that you have your recipients mark your mail as "not spam" or "ham" as you receive contacts regarding this issue.
Our engineering team has determined that there isn't a specific fix date for this issue, but we're still working diligently to find additional resolutions.
We appreciate your continued patience and value having you as a customer. Please let us know if there's anything else we can assist you with.
Warm Regards,
Joms
Yahoo Customer Care
Do I have any confidence that yahoo is treating this seriously with severity, and will be able to fix this issue within a "few days"
No... I don't think yahoo had it together since the early-mid 2000s and is just one big spaghetti mess of corporate acquisitions.
What really sucks is my customer is a nonprofit that relies on email communication for donations.
With ATT(Now using yahoo mail services) snatching up all of the various small ISPs in my area 15 or so years ago now, a lot of people around here still use those defunct domain names, IE: snet.net, sbcglobal.com
That yahoo email services are responsible for.
While not confirmed it may be also occurring for anyone who uses their email services with their custom domain as well.
But any O365 mailbox sending to a test mailbox @att.net ends up in spam.
If the customer who uses O365 uses a 3rd party mail service to filter mail outbound, (Proofpoint, barracuda, etc), those emails from O365 will pass without issues to yahoo since the message headers in the email will show it came from that 3rd party service instead of O365. This seems to be the only workaround right now..
Since we are all sharing the same exact response yahoo is giving us..
1st response...
Thank you for contacting Yahoo Postmaster.
I understand that your emails are incorrectly delivered to the customer's spam folder. I know how inconvenient it is to you. I'm happy to help.
I've reviewed your case and recently you may have noticed an increase in mail going to the spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please have your recipients mark the mail in the spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.
I hope you find this information useful. Do not hesitate to reach out to us if you have any other questions!
Regards,
Gold
Yahoo Postmaster
2nd response
Hi,
Thank you for reaching back out to us.
I understand that you're still having an issue with your spam emails. I'll do my best to help you.
We understand it's frustrating when things don't work as intended. At this moment, we can only advise that you have your recipients mark your mail as "not spam" or "ham" as you receive contacts regarding this issue.
Our engineering team has determined that there isn't a specific fix date for this issue, but we're still working diligently to find additional resolutions.
We appreciate your continued patience and value having you as a customer. Please let us know if there's anything else we can assist you with.
Warm Regards,
Joms
Yahoo Customer Care
Do I have any confidence that yahoo is treating this seriously with severity, and will be able to fix this issue within a "few days"
No... I don't think yahoo had it together since the early-mid 2000s and is just one big spaghetti mess of corporate acquisitions.