messg spam from my office email to yahoo

The worst of it all, or so it seems, is that Yahoo Care took responsibility for it privately with anyone who was willing to pay for support (I personally turned to Twitter and went back and forth via DM until they stopped responding) but was pretty crappy about it.

Yep. That's kind of how it goes sometimes. If enough people complain it gets attention, and is then fixed, but no one will take responsibility.

It appears to now be going to Inbox, per Glock App testing. They must of fixed it, but didnt not send any confirmation emails. Only have this thread to thank.

My response from Yahoo (now Verizon Small Business):

I understand that legitimate emails are going to "Spam" folder. I extend my sincere apology for the issue caused to you however, please be assured, I will certainly assist you with the right information.

Please be informed, our "Spam" feature doesn't put the emails to "Spam" folder unless it is a Spam email. The emails which are sent to "Spam" folder are the emails which are reported as "Spam" and which are "Spam" by its nature which is scrutinized and filtered by our Email server. They are unsolicited email messages, usually sent in bulk to a large list of recipients. For example, promotional emails, bulk emails, unidentified email addresses which are reported as "Spam". Every email server detects such emails and they will be put to "Spam".

Furthermore, the legitimate emails which are going to "Spam" folder is a temporary technical issue. If the sender is using Microsoft hosted email clients then due to abuse, they are facing trouble sending emails. To help resolve the problem our email service let them deliver the emails but is going to Spam folder. Please note, if sender is using any other email client or our Webmail then this issue is not occurring.

Understanding the urgency of the issue our Engineering team is coordinating with "Microsoft" in order to fix this issue as fast as possible and I assure you this issue can be fixed any moment.

We are available 24/7 for your service and we sincerely appreciate your Business with us. We look forward to assist you in future.

I pointed out the HELO issue on my ticket with MS Support and they said it's not something they support. Contact the recipient admins to resolve the issue. I hope you can get a better response from support regarding that issue.

Awesome. please keep us updated. MS fixed our issues with Outlook.com - said there was a bad ML model applied to our mail, even put out an exchange online service alert for it - then told us to bad soo sad were not helping you with yahoo.


Advisory information
Title: Users' email messages sent to certain third-party providers are being routed to the spam folder
ID: EX388585
Status
Service Restored
Affected Services
Exchange Online, Exchange Online
Details
Title: Users' email messages sent to certain third-party providers are being routed to the spam folder
User Impact: Users' email messages sent to certain third-party providers were being routed to the spam folder.
Final status: We've discovered our anti-spam machine learning (ML) model has falsely identified your organizations' email messages as spam, which resulted in impact. We've bypassed this ML model to correct this behavior and resolve the impact.
Scope of impact: Your organization was affected by this event, and any users' email messages sent to certain third-party providers were being routed to the spam folder.
Start time: Friday, June 3, 2022, at 4:42 PM UTC
End time: Saturday, June 4, 2022, at 12:26 AM UTC
Root cause: Our anti-spam ML model falsely identified your organizations' email messages as spam, which resulted in impact.
Next steps:
- We're further investigating this occurrence to improve our ML model in order to prevent similar issues from happening in the future.
This is the final update for the event.