Forum Discussion
messg spam from my office email to yahoo
I paid for the Yahoo plus support for one month but they couldn't help - They just said to while-list the domain on my test yahoo account. I also filled out the form on Yahoo's Sender Hub (https://senders.yahooinc.com/contact/ ) but never heard back from them.
What I can't understand is how this isn't a "bigger deal"? Microsoft has hundreds of millions of corporate users and Yahoo/AOL still have millions of subscribers. These are companies that do business direct with consumers communicate via email regularly. Presumably Microsoft is hosting thousands of these companies, and Yahoo/AOL are hosting thousands of their customers. I heard of these issues relatively quickly from our (highly) non-technical users- multiple clients were telling our users that "I didn't respond to you, because all of your email is going to Spam." This is a significant business impact.
I am pretty sure its ALL Office 365/Exchange Online and ALL Yahoo/AOL. Microsoft support (out of India) sent email to brand new accounts we created in AOL and Yahoo- and they were moved very shortly to the Spam folder.
I've tested all sorts of email- they are all clean, valid SPF and DKIM... I've sent some encrypted, some not... all to Spam, every time. I can't imagine this is not a systemic issue and is only isolated to a few of us. But then I can't imagine why I can't find any more complaints on "the Google."
- The worst of it all, or so it seems, is that Yahoo Care took responsibility for it privately with anyone who was willing to pay for support (I personally turned to Twitter and went back and forth via DM until they stopped responding) but was pretty crappy about it.
- Yep. That's kind of how it goes sometimes. If enough people complain it gets attention, and is then fixed, but no one will take responsibility.
- It appears to now be going to Inbox, per Glock App testing. They must of fixed it, but didnt not send any confirmation emails. Only have this thread to thank.
- I, too, haven't had any problems with Gmail. However, AOL is experiencing the same problem, which is not surprising as Yahoo and AOL are owned by the same company. I am reaching out to our clients to encourage them to find alternative email providers.
- I believe it's in the hands of Yahoo at this point; though this is the first I'm hearing it happening with Gmail. I haven't experienced the issue with anyone that has a Gmail account (or ANY account other than a Yahoo-owned one). I THINK someone on this thread communicated with Microsoft and, if I remember correctly, they said it's not on their end. Alas, we're at the mercy of Yahoo. There are a few fixes suggested throughout this thread, but they are hit or miss and, IMO, an unrealistic solution for us to go back to our clients with. I wish Microsoft would get involved, even to just ensure us they are working with Yahoo to remedy the situation.
Hi All,
I'm having the same problem! Our office 365 emails are frequently going to clients spam folders. Even clients that we have an ongoing thread with. Its mostly Yahoo emails, but also a couple Gmail.
This is causing big problem as we don't know if clients receive our emails or not.
Any update?
Thanks
Matt
Testing from O365 from 2 different domains hosted at Barracuda Email Essentials sent to Yahoo was NOT flagged as spam.
Testing from O365 from 4 different domains hosted at Microsoft Office sent to Yahoo was flagged as spam.
Has anyone tried any other O365 hosting services to check?
- My response from Yahoo (now Verizon Small Business):
I understand that legitimate emails are going to "Spam" folder. I extend my sincere apology for the issue caused to you however, please be assured, I will certainly assist you with the right information.
Please be informed, our "Spam" feature doesn't put the emails to "Spam" folder unless it is a Spam email. The emails which are sent to "Spam" folder are the emails which are reported as "Spam" and which are "Spam" by its nature which is scrutinized and filtered by our Email server. They are unsolicited email messages, usually sent in bulk to a large list of recipients. For example, promotional emails, bulk emails, unidentified email addresses which are reported as "Spam". Every email server detects such emails and they will be put to "Spam".
Furthermore, the legitimate emails which are going to "Spam" folder is a temporary technical issue. If the sender is using Microsoft hosted email clients then due to abuse, they are facing trouble sending emails. To help resolve the problem our email service let them deliver the emails but is going to Spam folder. Please note, if sender is using any other email client or our Webmail then this issue is not occurring.
Understanding the urgency of the issue our Engineering team is coordinating with "Microsoft" in order to fix this issue as fast as possible and I assure you this issue can be fixed any moment.
We are available 24/7 for your service and we sincerely appreciate your Business with us. We look forward to assist you in future. - I pointed out the HELO issue on my ticket with MS Support and they said it's not something they support. Contact the recipient admins to resolve the issue. I hope you can get a better response from support regarding that issue.
- Awesome. please keep us updated. MS fixed our issues with Outlook.com - said there was a bad ML model applied to our mail, even put out an exchange online service alert for it - then told us to bad soo sad were not helping you with yahoo.
Advisory information
Title: Users' email messages sent to certain third-party providers are being routed to the spam folder
ID: EX388585
Status
Service Restored
Affected Services
Exchange Online, Exchange Online
Details
Title: Users' email messages sent to certain third-party providers are being routed to the spam folder
User Impact: Users' email messages sent to certain third-party providers were being routed to the spam folder.
Final status: We've discovered our anti-spam machine learning (ML) model has falsely identified your organizations' email messages as spam, which resulted in impact. We've bypassed this ML model to correct this behavior and resolve the impact.
Scope of impact: Your organization was affected by this event, and any users' email messages sent to certain third-party providers were being routed to the spam folder.
Start time: Friday, June 3, 2022, at 4:42 PM UTC
End time: Saturday, June 4, 2022, at 12:26 AM UTC
Root cause: Our anti-spam ML model falsely identified your organizations' email messages as spam, which resulted in impact.
Next steps:
- We're further investigating this occurrence to improve our ML model in order to prevent similar issues from happening in the future.
This is the final update for the event. Using Glock Apps.
Looks like yahoo is spamming everything from O365 emails due to the HELO to IP response which doesn't resolve the Microsoft IP's correctly. I've opened a ticket with Yahoo and Microsoft. I will respond if I get a resolution. All emails from O365 to AOL and Yahoo are getting marked as SPAM.
HELO to IP] Your server's HELO string NAM04-DM6-obe.outbound.protection.outlook.com is resolved to 23.103.137.175 which does not match your server's IP address 40.107.102.77
Thank you for the response. We also have cases opened with our CSP and Yahoo support. I'm in the process of sending headers of one of the spam messages to Yahoo support and reiterating that the issue is not isolated.
nstclairz In addition to that, marking a message as not spam does not mean that it will no longer be sent to the spam folder. It just sends a message to the postmasters. A few hours later, a message delivered from the same e-mail address to the same Yahoo address will go to the spam folder. The only resolution that I could find is to add that e-mail to contacts in Yahoo. Filtering does not work since Spam filters work before the user filters.
This is the same message I received. I waited the "several days" and nothing has changed.
Unfortunately, Yahoo's suggestion that we contact thousands of clients and tell them to look in their Spam folder and mark our mail as "Not Spam" is not an option... especially when often our primary form of contact is by email.
I created a case with Yahoo and I received the following:
Hello David,
Thank you for contacting Yahoo Postmaster.
We understand that your mails are landing in our users spam folder. We'd like to help.
Recently you may have noticed an increase in mail going to the spam folder for senders using Office 365 and other Microsoft products.
We are in the process of addressing this issue and expect it to improve over the next several days. Please have your recipients mark the mail in the spam folder as "not spam" or "ham" and that will help to correct the issue.
Thanks for your patience.
Winchell
Yahoo Postmaster Team
ref:_00D1N2dUvu._5003m1KOMw3:ref- This is what I've seen using mail-tester tool as well. Multiple tenants going straight to spam for Yahoo. Spent an hour on the phone with Microsoft support, mostly finger pointing at the consumer services, but they are "looking into it"
- This is a widespread issue. We have it as well and I tested it on several different tenants. It seems to be related to the HELO/EHLO URL not being linked to the sender server IP address. At least this is what tests with glockapp are saying.
- We are experiencing the same issue. Emails from O365 to Yahoo\AOL are going to Spam. The issue started over a week ago.
We’ve setup a test yahoo account to confirm. We’ve opened a case with Microsoft and Yahoo’s sender forum. We’re waiting for feedback. Just noticed that this is happening to us as well. It doesn't matter what is in the message. It just automatically goes to spam. Gmail is working without any issues.
