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yahoo635's avatar
yahoo635
Copper Contributor
May 18, 2022

messg spam from my office email to yahoo

when i send a mesg from my office to yahoo , the message enter to inbox folder , then after 1min  or 2min , the message fall to junk folder , can someone help me with this , or explain to me what goi...
office 365
Jason_gz's avatar
Jason_gz
Copper Contributor
May 23, 2022
Any word from Microsoft or Yahoo? All of my clients who are set up in O365 are also experiencing this issue , when emailing AOL or Yahoo. All of them are set up with DMARC, SPF and DKIM DNS records.
nstclairz's avatar
nstclairz
Brass Contributor
May 24, 2022

Jason_gz 

 

I opened a ticket with Microsoft, and as others have stated- they can't do anything. I tried to get someone to push it up the engineering chain... maybe someone high enough at MS knows some contact at Yahoo- but that was a long shot.

 

Yahoo has no free support, you have to sign up for a subscription for any support request.  However, a colleague of mine did have a link to Yahoo's Sender Hub, which I believe is targeted at people trying to remove blacklisted domains from Yahoo blocks.

 

I entered a ticket here: https://senders.yahooinc.com/contact/ under "Problems Delivering Mails" - I'd encourage you to do the same.  While I got something of a generic response that the issue was being investigated, "please try again in a few days," perhaps if enough people complain something actually might get done.

  • Jason_gz's avatar
    Jason_gz
    Copper Contributor
    May 24, 2022

    nstclairz 

     

     

    I paid for the Yahoo plus support for one month but they couldn't help - They just said to while-list the domain on my test yahoo account. I also filled out the form on Yahoo's Sender Hub (https://senders.yahooinc.com/contact/ ) but never heard back from them. 

    • nstclairz's avatar
      nstclairz
      Brass Contributor
      May 24, 2022

      Jason_gz 

       

      What I can't understand is how this isn't a "bigger deal"?  Microsoft has hundreds of millions of corporate users and Yahoo/AOL still have millions of subscribers.  These are companies that do business direct with consumers communicate via email regularly.  Presumably Microsoft is hosting thousands of these companies, and Yahoo/AOL are hosting thousands of their customers. I heard of these issues relatively quickly from our (highly) non-technical users- multiple clients were telling our users that "I didn't respond to you, because all of your email is going to Spam." This is a significant business impact.

       

      I am pretty sure its ALL Office 365/Exchange Online and ALL Yahoo/AOL. Microsoft support (out of India) sent email to brand new accounts we created in AOL and Yahoo- and they were moved very shortly to the Spam folder.

       

      I've tested all sorts of email- they are all clean, valid SPF and DKIM... I've sent some encrypted, some not... all to Spam, every time.  I can't imagine this is not a systemic issue and is only isolated to a few of us. But then I can't imagine why I can't find any more complaints on "the Google."

      • jcrotz123's avatar
        jcrotz123
        Copper Contributor
        May 25, 2022
        We are experiencing the same issue. Emails from O365 to Yahoo\AOL are going to Spam. The issue started over a week ago.

        We’ve setup a test yahoo account to confirm. We’ve opened a case with Microsoft and Yahoo’s sender forum. We’re waiting for feedback.
  • dwsapo's avatar
    dwsapo
    Copper Contributor
    May 24, 2022
    Same here all yahoo mail is going to spam from any domain under my E3 office 365 account. Open a ticket last week and still trying to resolve this. Good to see others are having the same issue. Hopefully microsoft can dig deeper into the issue

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