Forum Discussion

yahoo635's avatar
yahoo635
Copper Contributor
May 18, 2022

messg spam from my office email to yahoo

when i send a mesg from my office to yahoo , the message enter to inbox folder , then after 1min  or 2min , the message fall to junk folder , can someone help me with this , or explain to me what goi...
office 365
scottchester's avatar
scottchester
Copper Contributor
May 19, 2022
I just spent an hour on the phone with Microsoft after opening a ticket (##‎31187061) and they looked over everything in our samples and just kept saying that it has to be a problem on the recipients side. They acknowledged that unless they are getting lots of tickets for problems with deliverability, it isn't going to get escalated to a team to really do anything about it.

Our users are complaining about emails to gmail/google today too.

The advice I got from the tech was to open a ticket and submit feedback through the feedback button in the admin portal for EACH tenant individually to try and raise awareness of an issue.

Hopefully anyone else coming across this who is having problems will take the time to open a ticket too!
Jason_gz's avatar
Jason_gz
Copper Contributor
May 23, 2022
Any word from Microsoft or Yahoo? All of my clients who are set up in O365 are also experiencing this issue , when emailing AOL or Yahoo. All of them are set up with DMARC, SPF and DKIM DNS records.
  • nstclairz's avatar
    nstclairz
    Brass Contributor
    May 23, 2022

    Jason_gz 

     

    I opened a ticket with Microsoft, and as others have stated- they can't do anything. I tried to get someone to push it up the engineering chain... maybe someone high enough at MS knows some contact at Yahoo- but that was a long shot.

     

    Yahoo has no free support, you have to sign up for a subscription for any support request.  However, a colleague of mine did have a link to Yahoo's Sender Hub, which I believe is targeted at people trying to remove blacklisted domains from Yahoo blocks.

     

    I entered a ticket here: https://senders.yahooinc.com/contact/ under "Problems Delivering Mails" - I'd encourage you to do the same.  While I got something of a generic response that the issue was being investigated, "please try again in a few days," perhaps if enough people complain something actually might get done.

    • Jason_gz's avatar
      Jason_gz
      Copper Contributor
      May 24, 2022

      nstclairz 

       

       

      I paid for the Yahoo plus support for one month but they couldn't help - They just said to while-list the domain on my test yahoo account. I also filled out the form on Yahoo's Sender Hub (https://senders.yahooinc.com/contact/ ) but never heard back from them. 

      • nstclairz's avatar
        nstclairz
        Brass Contributor
        May 24, 2022

        Jason_gz 

         

        What I can't understand is how this isn't a "bigger deal"?  Microsoft has hundreds of millions of corporate users and Yahoo/AOL still have millions of subscribers.  These are companies that do business direct with consumers communicate via email regularly.  Presumably Microsoft is hosting thousands of these companies, and Yahoo/AOL are hosting thousands of their customers. I heard of these issues relatively quickly from our (highly) non-technical users- multiple clients were telling our users that "I didn't respond to you, because all of your email is going to Spam." This is a significant business impact.

         

        I am pretty sure its ALL Office 365/Exchange Online and ALL Yahoo/AOL. Microsoft support (out of India) sent email to brand new accounts we created in AOL and Yahoo- and they were moved very shortly to the Spam folder.

         

        I've tested all sorts of email- they are all clean, valid SPF and DKIM... I've sent some encrypted, some not... all to Spam, every time.  I can't imagine this is not a systemic issue and is only isolated to a few of us. But then I can't imagine why I can't find any more complaints on "the Google."

    • dwsapo's avatar
      dwsapo
      Copper Contributor
      May 23, 2022
      Same here all yahoo mail is going to spam from any domain under my E3 office 365 account. Open a ticket last week and still trying to resolve this. Good to see others are having the same issue. Hopefully microsoft can dig deeper into the issue