Forum Discussion
Mac Mail - Outlook Exchange issues
Well, for whatever its worth it just went back to working again. Not sure if it was a Microsoft issue or an Apple issue but Exchange account/Mac Mail - Catalina is working just fine again.
Correct. I don't know how to clear/reset things on the client side but Apple Enterprise Support suggested decreasing the frequency of mail checking from Automatic to maybe every minute or 5 minutes to see if that would help avoid reaching the subscription limit. Aside from that, they offered no other troubleshooting steps aside from working with their cross platform support team that could work with Microsoft support. That is my next step. As a possible workaround if the user doesn't want to move to Outlook, you could enable IMAP for the email sync and then Exchange to sync contacts and calendar, but leave email syncing off. We did this for one user just to get her by.
- I've collected logs from some of the affected computers and have sent them to Apple. Their Product Engineering team is reviewing them but so far, no resolution. I've been asked to provide additional logs with HTTP logging pre-enabled before running sysdiagnose to generate the logs. I'm waiting for one of the users to provide that so I can send it over to Apple.
- Hi.
Having same issue after upgrading to big sur.
Any feedback from apple?
Do you have a guide on how to view the logs? Would fiddler or burpsuite work?
Thank you
