Forum Discussion
Mac Mail - Outlook Exchange issues
Well, for whatever its worth it just went back to working again. Not sure if it was a Microsoft issue or an Apple issue but Exchange account/Mac Mail - Catalina is working just fine again.
commanderclif hello have you found a solution to this issue? I run into this once a year or every 6 months depending on email volumes when the mailbox size or mail count goes over a "certain" size. On Catalina, I did my usual archiving and clean build and all 80,000 emails downloaded and it was working smoothly then it just stopped again.
2. Tried Big Sur it does the same thing,
3. Got a brand new MacBook Pro out of a box top end, 32 GB that's all we use ( not M1 yet) and rebuilt it and 4 days later same thing. As an aside: If you have a 30 Gig mailbox with a lot of items AppleMail takes days to get caught up and yes I don't downlead ANY attachments or store items on the server. Not sure why Outlook can download a 60Gb MB in less than a day and useable immediately where AppeMail is pretty useless until ALL of the old emails downloads. I think Outlook does pointers and only the new emails first.
Of course:
1. Rebuild mailbox gets all new mail
2. Open and closing the client does them same sometimes.
3. Deletion and sending new email still work normally.
Same issue everyone else sees "checking mail. No new mail" when in fact there are many I see on webmail and Outlook. Or it does nothing no activty in activty montor or in mail client WIndows Activity
They have a strong dislike for Outlook but of course Outlook and EAS ALWAYS works. So they have to use Outlook while Apple addresses the issue.
Apple can you please see what's going on because something has changed. It is not end user error here for all of us.
Thanks,
Thanks for your post and good information here! Your 3 bullet points of work arounds are spot on to what I noticed when I was having the issue. I've not had issues since November but now we seem to be seeing some connection to account size and the problem. I initially brushed that off as being a possible cause of the issue since mine seemed to fix itself as mysteriously as it started. BUT now that I think about HOW this might have played out is my settings are to erase deleted messages and junk messages "after one month". So there is a possibility that my trash had gotten overloaded with huge attachments that tipped that scale. IF/WHEN it occurs to me again I will certainly pull my account size to see if that helps determine a starting point account size capping. Best estimate at this point seems to be 9GB.
I too prefer Mac Mail to Outlook as an app. I'd be curious if in your case you are saving more than a month, like never empty. In which case, does dumping a bunch of trash does that immediately fix the problem? Obviously this can only be tested by someone who is currently having the issue occur.
commanderclif Hi, no we empty trash immediately, draft and archive sent-items to 6 months. I do think MSFT changed something and Apple is unaware since it's on a Catalina and Big Sur laptop; I don't think Apple change their client. I tried to open a case with MSFT and they started telling me that "you know AppleMail is an Apple product..." basically call Apple. Oh and show me the error message ...we'll "No new mail" when there is a bunch that's the error message. Sigh. I will call Apple today and they will tell me to call MSFT since it's a MSFT server. The classic IT Catch-22 or finger-pointing.
I have a user experiencing the same exact issues. OS 11.1
- Inbox will not refresh on command. Requires a rebuild to get new messages.
-Send & delete work fine
-No errors on connection doctor
Please let me know if you find a solution for this.
