Forum Discussion
M365 automatically reverts back to an older version
I'm migrating to Monthly Enterprise Channel using the M365 servicing plan which seems to work fine, except for a handful of computers. Their channel changes, but their office version will not stay cu...
Hi Martin,
You are a genius.... updatetargetversion was the issue. Once I deleted the key and then ran OfficeC2RClient.exe /update user, the user stepped through the update process. Oddly that key returns after being updated, hopefully I don't have to manually fix this again.
Thank you for your assistance.
You are a genius.... updatetargetversion was the issue. Once I deleted the key and then ran OfficeC2RClient.exe /update user, the user stepped through the update process. Oddly that key returns after being updated, hopefully I don't have to manually fix this again.
Thank you for your assistance.
manoth_msft
Microsoft
MicrosoftThanks 🙂
Unfortunately, a returning targetversion will most likely trigger another downgrade in the future. Can you export the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\cloud\office\16.0\Common\officeupdate key and post the export here?
Are you using Servicing Profiles from the config.office.com portal and is the profile active or paused?
Unfortunately, a returning targetversion will most likely trigger another downgrade in the future. Can you export the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\cloud\office\16.0\Common\officeupdate key and post the export here?
Are you using Servicing Profiles from the config.office.com portal and is the profile active or paused?