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clavhelp's avatar
clavhelp
Copper Contributor
Sep 06, 2022

Lost account access for one note

Hello, I used one note with a university account that I no longer am able to access. I thought my notes were saved to my device as they were still viewable when I was not signed in. I have removed that account and lost the access to the notes linked to it and they are no longer viewable on my device. I am wondering if my notebooks associated with the account can be recovered, or if the email address associated with the account can be changed to my current one so I can access my notes. Thank you for your help. Chloe
  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    I believe they stored in the OneDrive of your university.
    You may contact the university and ask them to enable your account and then download notes in your PC (from the OneDrive) and then create a new account and upload them there.
    You may also ask your university's administrator to download them and send them to you.

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