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Tom Kowalczik's avatar
Tom Kowalczik
Copper Contributor
May 17, 2018

Locked out of Office 365

Recently our company has been taken over by another company.  The new company setup a new Office 365 account.  They set it up gave us the password and left town.  The password that they left us does not work.   The recovery options they set up are not being monitored (they did not give us access to that.)

 

I know the first answer would be to contact them to get access to the recovery options. However they are not responding to our request.  They are no longer associated with the company.  

 

I do have a copy of last month's invoice.  Is there any way that we can get the password recovered?

office 365

2 Replies

  • Steven Collier's avatar
    Steven Collier
    MVP
    May 17, 2018

    One to raise to Microsoft support, I'm sure there will be some procedure to regain admin to a tenant.

    • VasilMichev's avatar
      VasilMichev
      MVP
      May 17, 2018

      Indeed, call support, explain to them that there is no single person able to login with admin access to the portal currently. You will have to go over a somewhat lengthy verification process, but support has the option to elevate another user to GA, or create new GA account altogether.