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Stewart3's avatar
Stewart3
Brass Contributor
Mar 31, 2022

Junk email flagging indicates "You can't report junk from a sender in your own organization"

We're using 365 basic with the Outlook Web App. So when a spam message comes into my Inbox, and trying to flag it as spam and get rid of it, I get this dialog.  These are NOT from our organization. ...
office 365
Arindam_Thokder's avatar
Arindam_Thokder
Icon for Microsoft rankMicrosoft
Mar 31, 2022

Stewart3 VasilMichev  - There was service incident recently for this, but the issue is mitigated now. If the issue is still occurring, please open a support ticket.  

Stewart3's avatar
Stewart3
Brass Contributor
Mar 31, 2022
How does one open a support ticket?
There is no option in the Outlook Help or settings.
  • Arindam_Thokder's avatar
    Arindam_Thokder
    Icon for Microsoft rankMicrosoft
    Mar 31, 2022
    You can do it by clicking on the "Help and Support" button which appears on the right-bottom corner of your Microsoft 365 admin center.

    • Stewart3's avatar
      Stewart3
      Brass Contributor
      Apr 01, 2022
      I have submitted a support ticket to our 365 supplier, Senetic.
      It is in process. I will report back.
      • Stewart3's avatar
        Stewart3
        Brass Contributor
        Apr 06, 2022
        This issue has been resolved, possibly by Senetic tech support, but they gave no response specific to this problem, or details.

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