Forum Discussion
Issues with implementing/deploy Copilot Pro
We do have some issues with Microsoft 365 Copilot rollout to devices and users. Any hint or advice is welcome. Main issue is that Copilot is not shown in Office 365 Apps on the desktops, although...
Hello Dan Huber, Given that you've confirmed the Copilot licenses are assigned, users have O365 Standard licenses, and Microsoft 365 Apps are on the monthly channel, but Copilot is not appearing in Office 365 Apps, consider these additional steps:
1. **Manual Installation:**
- Direct users to manually install the Copilot add-in. Users can do this by going to the Office Store or the Add-ins menu in their Office applications and searching for "Microsoft 365 Copilot."
2. **Check User Permissions:**
- Verify that users have the necessary permissions to install and use add-ins. Ensure that there are no policy restrictions preventing the installation of third-party add-ins.
3. **Verify Activation Status:**
- Ensure that the Microsoft 365 Apps are activated properly on users' devices. If there are any activation issues, it might impact the ability to see and use add-ins.
4. **Update Office Add-ins:**
- Confirm that users have the latest version of the Copilot add-in installed. Check for any available updates in the Office Store or the add-ins menu.
5. **Browser Compatibility:**
- Check the browser compatibility of Copilot. Some add-ins may have browser-specific requirements. Ensure that the browsers used by your users are supported.
6. **Review Tenant Configuration:**
- Double-check the tenant-wide configuration for Microsoft 365 Copilot. Ensure that there are no specific settings or restrictions preventing the add-in from appearing in Office 365 Apps.
7. **Reset Add-ins:**
- In some cases, users may need to reset their Office add-ins to resolve issues. This can be done through the Office application settings or by using the Office Configuration Analyzer Tool (OffCAT).
8. **Log in to Office Account:**
- Ensure that users are logged into their Office accounts within the Office applications. Sometimes, being logged in helps in activating and using add-ins.
9. **Check Firewall/Antivirus Settings:**
- Verify that there are no firewall or antivirus settings blocking the communication between Office applications and the Microsoft 365 Copilot service.
10. **User Training:**
- Provide users with clear instructions on how to access and use Microsoft 365 Copilot. Sometimes, users may not be aware of the steps to activate or locate the add-in.
If the issue persists after trying these steps, it's advisable to contact Microsoft Support for more in-depth troubleshooting. They can review your specific configuration, check for any backend issues, and offer guidance tailored to your organization.
Have a fantastic day Dan Huber
1. **Manual Installation:**
- Direct users to manually install the Copilot add-in. Users can do this by going to the Office Store or the Add-ins menu in their Office applications and searching for "Microsoft 365 Copilot."
2. **Check User Permissions:**
- Verify that users have the necessary permissions to install and use add-ins. Ensure that there are no policy restrictions preventing the installation of third-party add-ins.
3. **Verify Activation Status:**
- Ensure that the Microsoft 365 Apps are activated properly on users' devices. If there are any activation issues, it might impact the ability to see and use add-ins.
4. **Update Office Add-ins:**
- Confirm that users have the latest version of the Copilot add-in installed. Check for any available updates in the Office Store or the add-ins menu.
5. **Browser Compatibility:**
- Check the browser compatibility of Copilot. Some add-ins may have browser-specific requirements. Ensure that the browsers used by your users are supported.
6. **Review Tenant Configuration:**
- Double-check the tenant-wide configuration for Microsoft 365 Copilot. Ensure that there are no specific settings or restrictions preventing the add-in from appearing in Office 365 Apps.
7. **Reset Add-ins:**
- In some cases, users may need to reset their Office add-ins to resolve issues. This can be done through the Office application settings or by using the Office Configuration Analyzer Tool (OffCAT).
8. **Log in to Office Account:**
- Ensure that users are logged into their Office accounts within the Office applications. Sometimes, being logged in helps in activating and using add-ins.
9. **Check Firewall/Antivirus Settings:**
- Verify that there are no firewall or antivirus settings blocking the communication between Office applications and the Microsoft 365 Copilot service.
10. **User Training:**
- Provide users with clear instructions on how to access and use Microsoft 365 Copilot. Sometimes, users may not be aware of the steps to activate or locate the add-in.
If the issue persists after trying these steps, it's advisable to contact Microsoft Support for more in-depth troubleshooting. They can review your specific configuration, check for any backend issues, and offer guidance tailored to your organization.
Have a fantastic day Dan Huber
No Copilot in Outlook here, except one "summarize" option somewhere.
The app store only lists Copilot for Sales, nothing else named Microsoft 365 Copilot.
The app store only lists Copilot for Sales, nothing else named Microsoft 365 Copilot.
- Can you poinzt me to the "summarize" option?
Do you have the same Office version as I have?
