We do have some issues with Microsoft 365 Copilot rollout to devices and users. Any hint or advice is welcome. Main issue is that Copilot is not shown in Office 365 Apps on the desktops, although...
I was able to get Copilot rolled out to most users/apps in the meantime. Main issue with desktop apps was that it had to be on actual channel. Monthly channel seemed not to work.
However, I do have issues with a few Outlook implementations. Those desktop Outlook apps are on current channel (Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20170) 64 Bit) and all up to date. Lizenses has been rechecked in the account settings of the local app, but neither in classic not in the "new" Outlook GUI Copilot is available (no coaching, no writing, no Copilot icon). At the same time, Copilot is available on desktop versions of Word, Excel and Powerpoint on the same machine. And it's available in all online apps too. So it seems to be a local desktop Outlook issue.
Fast repair and online repair did not fix the issue.
On the same test user (me), I had a Outlook desktop installation on Windows 11 with
(Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20080) 64 Bit.
That version had Copilot working and running.
Then I decided to update to:
(Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20170) 64 Bit
Copilot is gone away, disapeared completely from Outlook.
Another change is that in the account overview, it asks me with a button "Lizenz aktualisieren". Doing this several times in a row did not fix it. In the version ..20080 I had to do this once and all was good.
Could it be that version .20170 is buggy?
(Word, Excel, Powerpoint still work fine with Copilot)
Dan
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We do have some issues with Microsoft 365 Copilot rollout to devices and users. Any hint or advice is welcome.
Main issue is that Copilot is not shown in Office 365 Apps on the desktops, although all installations are up to date in monthly channel. How can I make Copilot working in desktop Word, Excel, PowerPoint?
More Info:
Add-on Copilot Licenses (\"Microsoft 365 Copilot\") are purchased and assigned to users in Office 365 more than 48 hours ago. All users have O365 Standard licenses, the Microsoft 365 Apps are on monthly channel and according config.office.com all up to date on their devices.
What \"seems\" to work with Microsoft 365 Copilot (not sure, though):
In portal.office.com, the Copilot icon is visible and opens \"Microsoft 365 Chat\" with the colorful Copilot icon. What is not clear to me, do we really have Microsodft 365 Copilot here? There is nowhere an indication that it is different from the free version. There is however, a text that says \"Your copilot for work\". Does that mean this is the right Copilot?
When opening https://copilot.microsoft.com with edge browser, making sure to be logged in with an account that has Copilot licensed, the header \"Copilot\" and below the text \"for Microsoft 365\" is visible. This seems the licensed version of Copilot, right?
Copilot seems to work with all web applications I tested (Outlook OWA, Word, Excel, PowerPoint)
What does not seem to work:
Looking at the Office 365 Apps installed on the Windows PC's, Copilot is not to be visible. There is no \"Update License\" button, there is no setting in the spellchecking section (as mentioned in some articles I found).
I did have one Office 365 Apps installation which was on the half-year channel, changed that to monthly channel and after the update there was a \"Update License\" button. After clicking, Copilot appeared in Word, Excel, Powerpoint. Good. But now, how can I trigger the other installations? When I do check for updsate on the currrent machines in monthly channel, they do not have anything to update.
Question: Which update channel gets Copilot? All of them (over time?). Or just the actual channel now and the monthly/half-yearly channels at the next update?
Copilot does not work in the standard desktop Outlook, but only in the \"new\" Outlook. Correct?
Thanks
Dan
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Interesting sidenote:
On the same test user (me), I had a Outlook desktop installation on Windows 11 with
(Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20080) 64 Bit.
That version had Copilot working and running.
Then I decided to update to:
(Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20170) 64 Bit
Copilot is gone away, disapeared completely from Outlook.
Another change is that in the account overview, it asks me with a button \"Lizenz aktualisieren\". Doing this several times in a row did not fix it. In the version ..20080 I had to do this once and all was good.
Could it be that version .20170 is buggy?
(Word, Excel, Powerpoint still work fine with Copilot)
Dan
","body@stringLength":"1375","rawBody":"
Interesting sidenote:
On the same test user (me), I had a Outlook desktop installation on Windows 11 with
(Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20080) 64 Bit.
That version had Copilot working and running.
Then I decided to update to:
(Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20170) 64 Bit
Copilot is gone away, disapeared completely from Outlook.
Another change is that in the account overview, it asks me with a button \"Lizenz aktualisieren\". Doing this several times in a row did not fix it. In the version ..20080 I had to do this once and all was good.
Could it be that version .20170 is buggy?
(Word, Excel, Powerpoint still work fine with Copilot)
Dan
","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-31T03:14:08.438-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4044384_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11006},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746563223454":{"__typename":"CachedAsset","id":"theme:customTheme1-1746563223454","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I was able to get Copilot rolled out to most users/apps in the meantime. Main issue with desktop apps was that it had to be on actual channel. Monthly channel seemed not to work.
However, I do have issues with a few Outlook implementations. Those desktop Outlook apps are on current channel (Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20170) 64 Bit) and all up to date. Lizenses has been rechecked in the account settings of the local app, but neither in classic not in the \"new\" Outlook GUI Copilot is available (no coaching, no writing, no Copilot icon). At the same time, Copilot is available on desktop versions of Word, Excel and Powerpoint on the same machine. And it's available in all online apps too. So it seems to be a local desktop Outlook issue.
Fast repair and online repair did not fix the issue.
I am looking forward to more suggestions 🙂
Dan
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, thanks for your insights.
I was able to get Copilot rolled out to most users/apps in the meantime. Main issue with desktop apps was that it had to be on actual channel. Monthly channel seemed not to work.
However, I do have issues with a few Outlook implementations. Those desktop Outlook apps are on current channel (Microsoft® Outlook® für Microsoft 365 MSO (Version 2401 Build 16.0.17231.20170) 64 Bit) and all up to date. Lizenses has been rechecked in the account settings of the local app, but neither in classic not in the \"new\" Outlook GUI Copilot is available (no coaching, no writing, no Copilot icon). At the same time, Copilot is available on desktop versions of Word, Excel and Powerpoint on the same machine. And it's available in all online apps too. So it seems to be a local desktop Outlook issue.
Fast repair and online repair did not fix the issue.
I am looking forward to more suggestions 🙂
Dan
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