Forum Discussion
Issue regarding contents not moving with scroll bar in Word documents or Excel spreadsheets
Hi,
I'm currently trying to troubleshoot an issue for a customer of mine, where the contents of his Word documents or Excel spreadsheets don't follow\move along when moving the scoll bar. It just shows the page number, but the document\spreadsheet contents don't move with it. The issue happens for other users on the PC and also in safe mode for Word\Excel.
The PC is running Windows 10 and Office 365.
Things I've tried:
Uninstall\Re-install of Office 365
Checked for 'Disable hardware acceleration' but the setting doesn't exist anymore in new versions.
Updated Nvidia graphics driver.
Checked to ensure that scroll lock isn't turn on.
Rebooted PC.
Any ideas or assitance from anyone regarding the issue would be greatly appreciated. Thanks.
2 Replies
May check Scroll options and please test with a different user profile
I have this issue too whereby the scroll bar moves but the document content doesn't. My scroll lock isn't turned on and I'm working from a laptop owned by my employer so by design I'm unable to alter any windows settings. Please help.
