Forum Discussion

Grace Yin's avatar
Grace Yin
Iron Contributor
Jan 23, 2020

Is there a way to find out the reason why an incoming email delivered to Jink Mail folder?

Hi,

 

My user reported there were some good emails delivered to Junk Mail folder. I tried to find out what is the reason Office 365 think they are jink mail. Is it possible to find out the reason why an incoming email delivered to Jink Mail folder?

 

Please help!

Thanks,

office 365

3 Replies

  • VasilMichev's avatar
    VasilMichev
    MVP
    Jan 24, 2020

    Run a message trace, the detailed results will tell you why the message was moved to junk. You can also look at the header information. 

    • Grace Yin's avatar
      Grace Yin
      Iron Contributor
      Jan 28, 2020

      VasilMichev 

       

      Hi Vasil,

       

      Thank you for your reply. I checked both message trace and email internet header, none of them tells me the reason why they are delivered to Junk Mail folder.

       

      Thanks,

      Grace 

      • samuela2395's avatar
        samuela2395
        Copper Contributor
        Jan 29, 2020

        Grace Yin 

        Did you examine the spam confidence level of the email ? After checking the header you can paste the header in https://mha.azurewebsites.net/ . Lookout for the SCL figure in there , if it is correctly classified as Spam and you do not want it to be classified as such .

         

        1. You can add the sender domain to a safelist 

        to prevent that . 

         

Resources