Forum Discussion
incoming emails going to the junk folder for all the users under our domain
In the last 8 hours I started receiving complaints from users that they are finding emails from trusted senders in their junk folders, when I investigated I found that this is happening to all the users under our account.
No exchange rules have been added.
I have been checking for an fault and solution to this problem with no success.
Hello mushag
I understand that incoming emails going to the junk folder for all the users under your domain
Since it is happening to all users I suspect it has to be an organization wide level troubleshooting, you need to pick a user (Maybe you if you are affected) get a sample email from the Junk folder and extract the message header use the Microsoft header analyzer https://mha.azurewebsites.net/ to check the following headers
use this link below to understand the scores
Then you can also do a message trace to see and check the message events
from experience, I suspect anti-spam policy
Goodluck Mate!
Hello mushag
I understand that incoming emails going to the junk folder for all the users under your domain
Since it is happening to all users I suspect it has to be an organization wide level troubleshooting, you need to pick a user (Maybe you if you are affected) get a sample email from the Junk folder and extract the message header use the Microsoft header analyzer https://mha.azurewebsites.net/ to check the following headers
use this link below to understand the scores
Then you can also do a message trace to see and check the message events
from experience, I suspect anti-spam policy
Goodluck Mate!
- Many thanks, the problem seems to have resolved itself.
