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Grace Yin's avatar
Grace Yin
Iron Contributor
Apr 27, 2018
Solved

How to suspend emails for a mailbox?

Hi,   We have a user who will not come to work for a few month. We want to suspend this person's mailbox, not receive any emails to his mailbox.    Can someone tell me what is the best approach? ...
office 365
  • NunoAriasSilva's avatar
    NunoAriasSilva
    Apr 29, 2018

    Hi Grace,

     

    The Retention policy is based on the user, not the SMTP email. I someone send to the new smtp email address it will continue to do retention according your policy.

Grace Yin's avatar
Grace Yin
Iron Contributor
Apr 28, 2018

Hi Nuno,

 

Thank you for your reply. We have set up 2 year retention policy. Will the policy start over if I change the email address? For example, an email was received 1 year from now, if I changed the mailbox email address and change it back when the user is back to work, will the retention resume from the original time stamp or start over from the time I change the email address? In the other word, will it change the retention starting time if changing the mailbox email address?

 

Please advise!

 

Thanks,

NunoAriasSilva's avatar
NunoAriasSilva
MVP
Apr 29, 2018

Hi Grace,

 

The Retention policy is based on the user, not the SMTP email. I someone send to the new smtp email address it will continue to do retention according your policy.

  • Grace Yin's avatar
    Grace Yin
    Iron Contributor
    Apr 30, 2018

    Hi Nuno,

     

    Thank you for your advice!

      • Grace Yin's avatar
        Grace Yin
        Iron Contributor
        May 30, 2018

        Hi Nino,,

         

        I just got chance to test it. It works, however the sender doesn't receive bounce message. How can i let the sender know this mailbox isn't available?

         

        Thanks, 

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