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Grace Yin's avatar
Grace Yin
Iron Contributor
Apr 27, 2018
Solved

How to suspend emails for a mailbox?

Hi,   We have a user who will not come to work for a few month. We want to suspend this person's mailbox, not receive any emails to his mailbox.    Can someone tell me what is the best approach? ...
office 365
  • NunoAriasSilva's avatar
    NunoAriasSilva
    Apr 29, 2018

    Hi Grace,

     

    The Retention policy is based on the user, not the SMTP email. I someone send to the new smtp email address it will continue to do retention according your policy.

NunoAriasSilva's avatar
NunoAriasSilva
MVP
Apr 28, 2018

Hi Grace,

 

You can simply change the email address, or create a Transport Rule.

Grace Yin's avatar
Grace Yin
Iron Contributor
Apr 28, 2018

Hi Nuno,

 

Thank you for your reply. We have set up 2 year retention policy. Will the policy start over if I change the email address? For example, an email was received 1 year from now, if I changed the mailbox email address and change it back when the user is back to work, will the retention resume from the original time stamp or start over from the time I change the email address? In the other word, will it change the retention starting time if changing the mailbox email address?

 

Please advise!

 

Thanks,

  • Brian Reid's avatar
    Brian Reid
    MVP
    Apr 29, 2018

    And a retention policy won’t stop emails arriving in the persons inbox, but will delete them once they are over two years old (in your case). You can also block emails arriving into a mailbox by changing the authentication settings on the mailbox so that email can only be received by a limited list of users, and you could (for example) allow just emails from their manager to get to their mailbox. Everyone else will get a message above their To/Cc list in Outlook saying they cannot email this mailbox (as a MailTip)

    • Grace Yin's avatar
      Grace Yin
      Iron Contributor
      Apr 30, 2018

      Hi Brian,

       

      Thank you for your explanation and suggestion.

      • Grace Yin's avatar
        Grace Yin
        Iron Contributor
        May 30, 2018

        Hi Brian,

         

        I just got chance to test it. It works, however the sender doesn't receive bounce message. How can I let the sender know this mailbox isn't available?

         

        Thanks, 

  • NunoAriasSilva's avatar
    NunoAriasSilva
    MVP
    Apr 29, 2018

    Hi Grace,

     

    The Retention policy is based on the user, not the SMTP email. I someone send to the new smtp email address it will continue to do retention according your policy.

    • Grace Yin's avatar
      Grace Yin
      Iron Contributor
      Apr 30, 2018

      Hi Nuno,

       

      Thank you for your advice!

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