Forum Discussion
andrewj720
Oct 07, 2021Copper Contributor
How to set timebound rules for outgoing emails for specific users
I'd like to apply a time-bound rule for specific users email accounts. For example, for user x: Intercept all sent emails and redirect to another email address, instead of the original recipien...
andrewj720
Oct 11, 2021Copper Contributor
at https://www.freshworks.com/apps/freshdesk/office365/ see the section called *Push to Outlook
Victor_Ivanidze
Oct 11, 2021Bronze Contributor
Hi andrewj720,
thanks. They said:
"Office 365 accounts - Actionable Messages will be available in preview for Outlook on the web users with Office 365 mailboxes."
So, returning to my initial question, they are are using Office 365 OWA as an email agent.
It means you have 2 options:
1) an add-in for OWA
2) a Power Automate flow
- andrewj720Oct 12, 2021Copper ContributorThanks - Yes, I thought a Power Automate workflow would be required. Is the right community to get help on Power Automate, or is there a specific forum for it - I couldn't find one initially, which is why I posted here.
Otherwise, does anyone know if there are any Power Automate templates/building blocks that I could use as a starting point? Or even better, an example of where someone has done this or something similar before?