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andrewj720's avatar
andrewj720
Copper Contributor
Oct 07, 2021

How to set timebound rules for outgoing emails for specific users

I'd like to apply a time-bound rule for specific users email accounts.   For example, for user x: Intercept all sent emails and redirect to another email address, instead of the original recipien...
exchange
office 365
Victor_Ivanidze's avatar
Victor_Ivanidze
Bronze Contributor
Oct 08, 2021

Freshdesk is a service, as far as I know, I've asked you about the email client software you are going to use,

andrewj720's avatar
andrewj720
Copper Contributor
Oct 08, 2021
they won't be using an email client - they will write a message in Freshdesk (which will act as the mail user agent), which will then push to Microsoft 365 which will then perform the MTA and MDA (transport and delivery). So, it's a little like asking what email client I'm using which generates an email to you from this web page - I'm not using an email client, I'm using the forum service at techcommunity.microsoft.com, but there is a mail transport and delivery agent which actually sends the email to you - I'm not using an email client, but yet you still get an email. So, the MDA and MTA behind the scenes in the situation I'm attempting to configure is Microsoft 365 - this is where we configure the users' mail accounts, and Freshdesk is where they have a service desk user account which is integrated with their Microsoft 365 account.
  • Victor_Ivanidze's avatar
    Victor_Ivanidze
    Bronze Contributor
    Oct 08, 2021

    Hi, andrewj720,

     

    sorry, I don't understand your terminology. To send an email you have to use an  email client.

     

    "So, it's a little like asking what email client I'm using which generates an email to you from this web page"

     You do not generate an email to me - you write a chat message using a web application.

     

     Where I can learn to send an email via Freshdesk - could you suggest any tutorial?

     

      • Victor_Ivanidze's avatar
        Victor_Ivanidze
        Bronze Contributor
        Oct 11, 2021

        Hi andrewj720,

         

        thanks. They said:

         

        "Office 365 accounts - Actionable Messages will be available in preview for Outlook on the web users with Office 365 mailboxes."

         

        So, returning to my initial question, they are are using Office 365 OWA as an email agent.

        It means you  have 2 options:

        1) an add-in for OWA

        2) a Power Automate flow

         

         

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