Forum Discussion
How to set timebound rules for outgoing emails for specific users
I'd like to apply a time-bound rule for specific users email accounts. For example, for user x: Intercept all sent emails and redirect to another email address, instead of the original recipien...
Hi andrewj720,
there are several ways to implement what you want. What email clients do you use (Outlook for Windows, OWA etc.)?
Our agents will actually be using Freshdesk which will connect to their email accounts on Microsoft 365.
Freshdesk is a service, as far as I know, I've asked you about the email client software you are going to use,
- they won't be using an email client - they will write a message in Freshdesk (which will act as the mail user agent), which will then push to Microsoft 365 which will then perform the MTA and MDA (transport and delivery). So, it's a little like asking what email client I'm using which generates an email to you from this web page - I'm not using an email client, I'm using the forum service at techcommunity.microsoft.com, but there is a mail transport and delivery agent which actually sends the email to you - I'm not using an email client, but yet you still get an email. So, the MDA and MTA behind the scenes in the situation I'm attempting to configure is Microsoft 365 - this is where we configure the users' mail accounts, and Freshdesk is where they have a service desk user account which is integrated with their Microsoft 365 account.
Hi, andrewj720,
sorry, I don't understand your terminology. To send an email you have to use an email client.
"So, it's a little like asking what email client I'm using which generates an email to you from this web page"
You do not generate an email to me - you write a chat message using a web application.
Where I can learn to send an email via Freshdesk - could you suggest any tutorial?